Terms & Conditions

1. Introduction

Welcome to Alpaca Consulting PLT (“Alpaca Loyalty,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our Software-as-a-Service (SaaS) platform (“Service”). By using our Service, you agree to these Terms. If you do not agree, please do not use our Service.

2. Definitions

The Service refers to the SaaS platform provided by Alpaca Consulting PLT, enabling merchants to create and manage their web applications. A Merchant is a business or entity utilizing the Service to manage its web applications. A User is any individual or entity accessing or using our Service. The Subscription refers to the payment plan selected by a Merchant or User to access the Service, while an Account is the registered profile required to access the Service.

3. Account Registration & Merchant Responsibilities

Users must provide accurate and complete information when registering an account. You are responsible for maintaining the security of your login credentials. We reserve the right to suspend or terminate accounts if fraudulent activity is detected. Merchants are responsible for ensuring that any content they upload complies with applicable laws and regulations.

4. License to Use the Service

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Service for internal business purposes. You may not sell, rent, sublicense, distribute, or transfer the Service to third parties. Additionally, you may not modify, copy, reverse-engineer, or attempt to extract the source code of the Service, nor may you use it to develop a competing product. Any attempt to use the Service for illegal, unauthorized, or unethical purposes is strictly prohibited. All intellectual property rights, trademarks, and copyrights associated with the Service remain the exclusive property of Alpaca Consulting PLT.

5. Subscription & Payment Terms

Merchants must subscribe to a paid plan to access premium features of the Service. Subscription fees are billed on a monthly basis, depending on the chosen plan. Payments are processed through Curlec Razorpay and merchants are responsible for ensuring timely payments. Failure to make payments may result in account suspension or termination All fees are non-refundable unless otherwise stated in our refund policy.

6. Billing & Refund Policy

All payments made to Alpaca Consulting PLT are final and non-refundable, except where required by applicable law. Merchants may upgrade or downgrade their subscription plans at any time, but prorated refunds are not provided for downgrades. In the event of an incorrect charge, merchants must contact support within [X] days to request a review. Refund requests due to technical issues must be accompanied by detailed documentation of the issue.

7. Service Availability & Downtime

Scheduled maintenance and emergency downtimes may occur, and we are not responsible for any losses resulting from service unavailability.

8. User Data & Privacy

We collect and store user data as outlined in our Privacy Policy. Users retain ownership of their data but grant us the right to use it for service provision. We comply with relevant data protection laws, including GDPR and CCPA.

9. Termination & Account Suspension

We may suspend or terminate accounts for violations of these Terms. Users may terminate their accounts by canceling their subscriptions, and upon termination, user data may be permanently deleted.

10. Merchant Responsibilities & Content Requirements

Merchants are solely responsible for uploading their Terms and Conditions (T&Cs) for their customers and ensuring compliance with applicable laws and regulations. All uploaded content must comply with the following:

11. International Use

Our Service is accessible worldwide. By using our Service, you acknowledge and agree that you are responsible for complying with any local laws and regulations applicable in your jurisdiction. We do not guarantee that our Service complies with laws outside of [Your Country/State]and we disclaim any liability related to international compliance. If access to our Service is illegal in your location, you must refrain from using it.

12. Merchant Customization & Platform Usage

Merchants using our platform have access to various customization options, including website appearance, voucher and reward management, feedback collection, member management, staff roles, and outlet configurations. Merchants must ensure that all content displayed on their customized website adheres to ethical and legal standards. We reserve the right to suspend or restrict any merchant account found misusing the customization features for fraudulent, harmful, or misleading purposes.

13. Merchant Payment & Transaction Points Management

Merchants using our platform may have access to transaction points management for customer loyalty programs. Alpaca Consulting PLT is not responsible for any miscalculations, loss of points, or discrepancies in the rewards system configured by the merchant. Merchants are fully accountable for managing their own loyalty systems within the platform.

14. Merchant Staff & Outlet Management

Merchants are responsible for managing staff access and outlet configurations within their account. It is the merchant’s duty to ensure that staff members with assigned roles do not misuse their access rights. Any actions taken by a staff member within the merchant’s account will be considered authorized by the merchant. We shall not be liable for any internal disputes arising between the merchant and their staff or partners.

15. Third-Party Integrations & API Usage

Our Service may include integrations with third-party services such as payment gateways, marketing tools, and analytics providers. We do not own, control, or assume liability for these third-party services. Any use of third-party integrations is at your own risk, and you are subject to their respective Terms and Conditions.

16. Content Ownership & Customization Limitations

Merchants using our platform may customize pre-designed templates provided by Alpaca Consulting PLT. These templates remain the intellectual property of Alpaca Consulting PLT and may not be resold, redistributed, or used outside of our platform without written consent. Merchants may only use the designs within their own business website built on our Service.

17. Disclaimers & Limitation of Liability

The Service is provided “as-is” and “as available without warranties of any kind. We are not liable for indirect damages, data loss, or failures of third-party services. Our total liability for any claims is limited to the amount paid in the last subscription cycle.

18. Governing Law & Dispute Resolution

These Terms are governed by the laws of Malaysia. Any disputes shall be resolved through arbitration in Malaysia. Users waive the right to participate in class actions or other collective legal proceedings.

19. Change to These Terms

We reserve the right to update these Terms at any time. Users will be notified of significant changes via email or platform notifications. Continued use of the Service after updates constitutes acceptance of the new Terms.

20. Contact Information

For any questions or concerns regarding these Terms, please contact us at [email protected]. Effective Date : December 19, 2024